Bespoke Application Support

Our expertise extends across a wide range of applications, ensuring that we can support systems built with diverse technologies and deployed in various environments. We provide expert support for:

• Legacy and Modern Applications: Whether you’re managing an older system or a cutting-edge platform, we have the expertise to ensure smooth operation, security, and stability.
• Complex Logic-Driven Websites: For websites with intricate business rules and workflows, we ensure that complex functionality continues to perform seamlessly.
• Mobile and Desktop Applications: Our support services cover all types of applications, from mobile apps to desktop software, ensuring they meet your performance and usability standards.
• Custom Development Languages: Our team is proficient in supporting applications built with a wide range of modern and legacy programming languages. Many of our senior developers and support engineers bring thirty plus years each of relevant software development experience, enabling us to provide expert support for even the most complex technologies. From JavaScript, Python, .NET, and Java to legacy languages that others may struggle with, we have the expertise to keep your applications running smoothly, regardless of the underlying technology.
• Hosting Flexibility: We support applications hosted on a variety of infrastructures, including in-house servers, third-party hosting providers, or directly on Frame’s secure hosting environment.

We offer flexible support packages to ensure that your application receives the attention it requires:

• Business Hours Support: Get expert assistance during regular business hours, ensuring that your applications run smoothly and any issues are resolved promptly.
• 24/7 Support with SLAs: For businesses that require round-the-clock attention, we provide 24/7 support with Service Level Agreements (SLAs) to guarantee response times and resolution priorities.
• Ongoing Content Management: In addition to technical support, we can assist with ongoing content updates, ensuring that your application stays fresh and relevant to your users.

We focus on maintaining the long-term health of your applications by ensuring they remain secure and up-to-date:

• Security Patching: We manage ongoing security patching to protect your applications from emerging threats and vulnerabilities.
• Framework, Library, and Component Upgrades: As technologies evolve, we help you stay current by upgrading frameworks, libraries, and components to the latest versions, enhancing functionality and security.
• Application Optimisation: We perform routine performance optimisations to ensure your applications run efficiently and continue to scale as your business grows.

Support for your application isn’t just about fixing bugs or adding features—it’s also about ensuring the underlying infrastructure remains stable and secure:

• Infrastructure Management: We offer full management and support of the infrastructure your applications run on, whether it’s cloud-based, on-premises, or a hybrid environment.
• Continuous Monitoring and Uptime Assurance: Our team monitors your applications and infrastructure to proactively detect and address issues before they impact your operations, ensuring maximum uptime and reliability.

At Frame, our application support services are built on three core pillars:

• Security: With the growing number of cyber threats, we prioritise application security, ensuring your system remains protected from vulnerabilities and breaches.
• Stability: We’re committed to keeping your applications running smoothly with minimal downtime, preventing disruptions to your business.
• Uptime: We understand that your business depends on your applications. That’s why we focus on ensuring maximum uptime, so your teams and customers can rely on your software at all times.

• Comprehensive Expertise: Whether it’s a legacy system or the latest tech stack, we have the experience and expertise to support any custom application.
• Tailored Service: We offer flexible support packages to fit your unique needs, whether it’s standard business hours support or 24/7 assistance.
• Security and Reliability: With a strong focus on security and uptime, we ensure your applications stay protected and operational, even during the most demanding conditions.